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Faq's

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What is the mode of payment?

"
There are two modes of payment and these are as follows : 
  • Cash on Delivery (i.e. COD)- where you can check your order and after complete satisfaction you can make the payment.
  • Card payments on delivery. In the world of plastic money, we hardly carry cash and hence we have started this card service. Only VISA, MASTERCARD and AMEX cards are accepted.
"

What are the delivery spots of www.grabgrocery.com?

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Services are currently active in following regions of Hadapsar, Pune.
1. Magarpatta City
2. DSK Sundarban(Phase I and Phase II)
3. Kumar Paradise
4. Amanora
5. Sundar Sankul
6. Sundar Akash
7. Amar Ornate
8. Sasane Nagar
9. Akashvani, Hadapsar
"

Is it possible to cancel the order placed?

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Although it is not in policy to cancel the order once placed but we may consider your cancellation request if made within 2 hours of order placed. Cancellation request can be made either via phone or you can write us: admin@grabgrocery.com, with the subject: 'Order No. - Cancellation Request.

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Is it possible to change the items in the cart?

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Yes, it is possible to add/remove the items on checkout page.

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Is it possible to choose the delivery time slot?

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Order Delivery Timings:
 
1.Place your order before 1:00pm and your order will be delivered to you on the same day.
2. Orders after 1:00pm, most probably be delivered the next day of placing order. but we will try our best to dispatch your order as soon as possible.
3. You can chose the delivery slot while ordering for the shipment to be as per your availability.The slots are as follows -
  • 1.00 PM to 4:00 PM(Next Day of order placed)
  • 6:00 PM to 9:00 PM(Next Day of order placed)
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Do you deliver the products, not available on your website?

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We are still in a developing stage and lack many products in our database. Thus, we are working to update our product list as soon as possible. But for the time being we have the option for you to include your wish list at the end of order placing.

Through Wishlist you can give five of your requisites along with their quantity and brand names and we'll try to provide you those products along with your order. And if you want to order more than five products you can simply call us on our tele-booking number i,e, +91-8793372694 and place your order at us.

We are really sorry for the inconvenience. 

"

How I will get the updates of new offers and additions in your website?

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We have two ways to be in touch with our customers :

  • We regularly dispatch a newsletter which carries all the information about our new additions and current discounts prevailing. So, subscribe to our newsletter and be updated of all the current happenings in GrabGrocery.
  • We are maintaining a facebook page called 'Grabgrocery.com' which constantly updates new discounts and offers on our products. All you have to do is to go on http://www.facebook.com/pages/Grabgrocerycom/122967947880916?ref=hl and like this page and you will receive all the updates from this page.
"

Why should one shop from your website?

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There are various reasons which make us different from our competitors and some of them are listed below :

  • Cheapest Prices in the market. Just try out once and you'll know the difference.
  • Fastest Free Home Delivery* Service availble in the market. You are the King/Queen and King/Queen never waits.
  • Pay when you receive your order. Pay your bills by Cash/Card only after completely scrutinizing your order.
  • Additional ‘Health Tips’ for your well nutrition and balanced diet.
  • Tele-Booking Facility has also started . So, now all you have to do is Call us at - 08793372694,Place your order and Just Relax.
  • Products On Demand: Add your desired items in to the wish list and we make sure you get them at earliest possible.
  • 24*7 online Shop. Now, Order your groceries anytime and from anywhere.
  • Complementary gifts on all purchases. Another attempt to serve you a smile.
  • Various Sizzling offers and Combo offers are available to further give you a reason to shop.
  • Another 3% discount* on any friend referral via our site. If you like our services, please refer us to your friends and enjoy the supplementary discount. 
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How much you charge for delivering the order?

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We are providing the free home delivery if the total amount exceeds 400rs, otherwise norminal fee will be charged as follows:

      Amount                                                                  Shipping Charges
Less than Rs 200                                                                Rs 20
Rs 400 - Rs. 200                                                                 Rs 10
More than Rs. 400                                                         Free shipping
"

Showing : of 9 Records

   

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